Shipping & Delivery Information

UK Delivery Costs

As stated for each item on the website

UK Delivery Timescales

Orders that are in stock will be despatched either the same day or the next working day. Special orders and items made to order items will take longer.

We will contact you if there is likely to be any delay with your order and you can then have the choice of either waiting for the item(s) or cancelling your order.

Unfortunately, delays can occur owing to circumstances outside of our control, we incur no liability for delays or failure to deliver the products within estimated timescales.

We do not deliver to PO Box addresses.

UK deliveries are sent via our couriers and will require a signature.

Europe - Delivery normally within 5 days.
Rest of World - Delivery normally 7-10 days.

If your item has not been delivered within 7 days of receiving of your confirmation email, please contact us.

Split Orders and Back Orders

We usually send orders by the next working day. If an item is showing as in stock on our website, it means that it should be in stock. Unfortunately mistakes do happen and if our stock levels are incorrect, meaning that part or all of your order is not in stock, we will contact you.

If we cannot contact you on the day that we would despatch your order, we will assume that you would like us to send the items that are in stock and are happy to wait for the other item(s) to become available.

Outstanding items will then follow on as soon as they become available and you will not incur any additional postage costs. Please note that payment is taken for the whole order before any is dispatched.

Customs and Duty Information

It is a legal requirement that we declare the full value of the goods on all packages sent outside the European Union. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please do not ask us to mark any orders as 'gift'.

Any charges for customs clearance must be paid for by you.

VAT Information

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.